Step One: We ask a lot of questions.


Many of our clients ask us “why we ask so many questions”.

If we have learned one thing over the past twenty years it is that the questions you don’t ask, the assumptions that go unchecked or unchallenged, are usually the ones that will cost you the most time and money.  

Step Two: We put it all down on paper.

After asking those seemingly annoying questions we put it all together in an organized and articulated project plan. By reducing everything to a single document, we can insure that everyone is on the same page and effectively determine everyone's expectations for the project.

Step Three: Identify the resources.

Is there a budget? Does the project need to be broken down into phases? Are there legacy issues that need to be addressed? Again the questions asked here will have the greatest impact on delivering a project on time and on budget.

Step Four: Create the action plan.

Every stakeholder in the project will sign off on the action plan. Throughout the project, these stakeholders will be kept apprised of where the project stands.

Step Five: Development and testing.

At this juncture, the work done in steps one through four pays off and keeps delays and tweaking to a minimum

Step Six: Training & Deployment

Training has been proven time after time to have the single highest return on investment for your company. In addition to the formal project training we are set up to provide on-going legacy training. We prefer and insist that training be done on a copy of the actual project system and not on some generic demo.  We provide on-site as well as remote installation and training.

Step Seven: Review and checkups.

We schedule periodic reviews with our clients to insure that the systems and processes developed are satisfying the needs and demands of your business.